Delete my RestauProche account
You can delete your RestauProche account, customer or driver, right from this page. Sign in with the email address or phone number of your account: we send you a confirmation code, just like in the app.
Delete my account
How it works
- Choose your account type and enter your email or phone number.
- Enter the 6-digit code you received by email or text message.
- Review what will be erased, then confirm the deletion.
What is erased
- Your name, email address, phone number and profile picture.
- Your delivery addresses: coordinates, labels and details.
- Your favourites, your messages, and the text and photos of your reviews.
- Your devices registered for notifications and your promo code history.
- For drivers: your location, your Mobile Money payout details and your identity documents.
What is kept, and why
Your orders and their payments are kept in anonymised form, without any name, phone number, note or identifying address. We need them to meet our accounting and tax obligations, and so that partner restaurants can keep their books. The star rating of your reviews stays visible, with no link to you.
Deletion is immediate and permanent: the account cannot be restored. If an email address is linked to the account, you receive a confirmation email.
When deletion is not possible yet
- An order is in progress (paid, being prepared or out for delivery): wait until it is completed.
- Drivers: a delivery is in progress, or your balance can still be withdrawn. Withdraw it from the app first.
No longer have access to your email or phone number?
Write to us at support@restauproche.com with the email address or phone number of the account to delete. We will check that the request comes from you before deleting the account.